FAQ's

ACCESS TO VIEW PRODUCTS

Retail customers can shop Smart Home products on our retail site at https://iSmartHomeGadgets.com. For bulk purchase, please contact us at Bulk@iSmartHomeGadgets.com.

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.

PRICES AND DISCOUNTS

Our prices are in US dollars (USD). Prices shown are retail list prices.

HOW DO YOU SHIP PACKAGES?

Packages from our main warehouse will be shipped by ePacket or EMS depending on the weight and size of the product.

Packages shipped from our US warehouse are shipped through USPS.

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. 

These are our estimates:

Max delivery time – 90 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

WHAT IS BUYER’S PROTECTION?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.
  

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

I have entered an incorrect address what do I do now?

Simply reply to your order confirmation email to let us know. Once you double check if the address given is wrong, kindly notify us via email at Support@iSmartHomeGadgets.com. If the given address is wrong, we can change the address to the correct one within 1 hour. No refund will be given after the 1 hour of incorrect submission.

RETURN

We offer a 85% money-back guarantee on all defective or damaged products during shipping. Just let us know, and we will provide a return address and a replacement or refund if preferred. To get back the refund, clients are required to return the product to us under any circumstances, even if they claim the product is defective or damaged because, in some cases, clients don't know how to operate the product but haven't reached us by email for technical support and claims that the product is not working or defective or damaged. However, the product has no issues and is functioning properly after they returned it to us for checking. We recommend clients reach us by emailing Support@iSmartHomeGadgets.com to seek technical assistance if they have any inquiries. We will reply to clients within 24 hours and always stand ready to provide support round-the-clock for all clients worldwide. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment. If any of this is unclear, please feel free to contact customer service prior to placing your order.

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.